FAQs
Tracking FAQs
CUSTOMER NOT ABLE TO VERIFY EXACT LOCATION OF TRUCK WITHOUT A PHONE CALL, EMAIL OR TEXT TO DRIVER/CARRIER DISPATCH
RealLogix provides continuous real-time GPS tracking which updates location of truck on software platform and mobile app as frequently as customer requires, up to every 10 seconds
EVEN WHEN COMMUNICATING WITH CARRIERS, WITHOUT USE OF A THIRD PARTY TRACKING SOFTWARE, TRUE LOCATION OF TRUCK IS STILL UNKNOWN
Upon acceptance of a load, driver will have to verify exact GPS location through RealLogix mobile app, to confirm exact location provided was accurate
CUSTOMERS HAVING TO MANUALLY FOLLOW UP WITH CARRIERS TO PROVIDE PICTURES OF BOL/POD THROUGH EMAIL OR TEXT
RealLogix provides automated uploading of BOL/PODs from the driver’s RealLogix mobile app directly to the RealLogix software platform
CUSTOMER NOT FINDING OUT ABOUT ISSUES WITH A LOAD IN REAL-TIME, SUCH AS DELAY OR BREAKDOWN
RealLogix provides instant alert and notifications within software the minute a driver’s ETA is one minute past the allocated window time
RELIANCE ON THIRD PARTY TRACKING INFORMATION AND/OR DRIVER COMMUNICATION TO INFORM THE CUSTOMER WHEN DRIVER IS ARRIVING AT SHIPPER
RealLogix provides geofence customization which notifies the customer exactly when the driver enters within a mile radius of shipper geofence, giving peace of mind and transparency to exactly when the driver arrives/delivers
Carrier FAQs
CUSTOMERS PUTTING CARRIERS ON LOADS WHO HAVE UNAUTHORIZED DOT AUTHORITY
RealLogix provides continuous automated verification of carrier DOT status and informs the customer whenever a carrier’s authority becomes deactivated
CUSTOMERS WASTING TIME SOURCING CARRIERS WHO DO NOT RUN IN SPECIFIC REGIONS/STATES
RealLogix provides preferred or specified lane and route preferences built within carrier profiles in system
NO AUTOMATED WAY TO RECORD CARRIER PERFORMANCE HISTORY
Customer can view and compare carrier performance history and KPI’s through custom-built scorecards. On-time pick and delivery percentages, fall-offs, bid responses and award acceptance are among just some of the metrics measured
CUSTOMER NOT HAVING VISIBILITY TO DELAYS OR INCURRING EXTRA COSTS SUCH AS DETENTION/LAYOVER DUE TO ISSUES AT SHIPPER LOCATIONS
Location performance scorecards provided for each vendor and supplier, measuring real-time KPI’s such as amount of times carrier was delayed at the fault of shipper and loading window times being met so customer can hold each location accountable
Bidding FAQs
CUSTOMER HAVING TO MANUALLY CALL AND EMAIL CARRIERS INDIVIDUALLY TO SOURCE TRUCKS FOR A LANE
RealLogix provides an automated process of sending out a bid to a customer’s whole pre-approved carrier base at the click of a button
CUSTOMER MUST CONTACT EACH INDIVIDUAL CARRIER MANUALLY THAT ARE BIDDING ON A SPECIFIC LANE
RealLogix provides an automated response via email, upon awarding of a load, to let every carrier who bid know if their bid was accepted or not
BIDS ARE RECEIVED FROM CARRIERS IN VARIOUS FORMATS (EMAIL, CALL, TEXT, INSTANT MESSAGING), MAKING IT DIFFICULT TO KEEP TRACK OF STATUS OF SPECIFIC LOADS AND BIDS AT THE SAME TIME
RealLogix enables the ability for a customer to compare and sort carrier bids on multiple loads on one centralized bid board. Can compare carriers based on price, distance to location and carrier scorecard rating and award load & dispatch driver in one simple click